It is impossible for me to access my bank account as I am not receiving the text message verification on my Visible phone. I find this situation ridiculous. I am curious if Verizon customers are also facing the same problem. Restarting the phone as stated on the website does not resolve the issue.
We've been having problems for over 24 hours now, we get some texts but not all. I can't access any of my accounts that involve receiving a text to verify my identity. This is complete bullsh!t. Online chat is worthless and there's no way to actually speak to someone. I've lost count of how many times I've turned my phone off and on. And texting TRANSACT to 67777 gets me no response. This has been a nightmare for my husband and son who rely on texting for work....not to mention since switching, that at least once a week I have to do an online chat because my husband loses text and phone service. Worst mistake switching to Visible.
I feel your pain. I'm also in the dark. I talked to Apple support representative who told me that this problem with no text verification codes is extremely common. He gets plenty of calls everyday, but unfortunately it is a carrier problem. Apple can't fix it. My wife has Verizon with NO text problems. She's obviously much smarter than me 😡
I finally got to a live chat agent and once I clicked on verification link through emails, it's working again. New texts are coming in but the old ones are not, they might be lost forever. You might want to reach out to them, the verification process might have unblocked something.