Trade-In Credit

[acp0504]

Visible  trade-in credit

This post is on 8/9/2024.  We have been waiting  since July 8 for our phone  trade-in credit.  We have escalated this issue several times:

THIS IS RIDICULOUS! 

I have chatted/received email for weeks:

• 7/16 Eugene
• 7/21 Abby
• 7/21 Fernando
• 7/21 Joseline (Supervisor)
• 7/21 Rutchie
• 7/22 Preeti
• 7/25 Heyner
• 7/26 Rajiv
• 7/27 Addison
• 7/27  Eugene – phone call
• 7/28 Trisha
• 7/28 Zion
• 7/28 Rutchie
• 8/7 Jenny
• 8/8 Heyner
• 8/9 Levi

This is very frustrating!!!  I keep taking time out of my busy day, away from my 3-year-old to get this issue resolved.  Someone needs to take some responsibility and prioritize this issue to get it resolved soon.  

[jmaz103]

Ask customer care for a call back.

[Arielmarissa620]

Did you ever get this fixed because I’m having the same issue. The gift card company has even confirmed that visible hasn’t even submitted for me to get a gift card but visible keeps telling me it’s an email issue. 

[Arielmarissa620]

Did you ever figure this out? I’m having the same issue now with them. The gift card company has even confirmed that visible hasn’t even submitted for me to get a gift card yet. Visible keeps telling me it’s an email issue.