Trade in Cancelled

[kkelton]

I purchased a new Iphone 15 but my order says that the trade in was cancelled.  How can I get the trade in reinstated?  Old phone is Iphone 11 pro max.  TIA

[VisiblyPresent]

This is a peer-to-peer (customer-to-customer) community support forum. Visible only provides some moderation to maintain decorum. No direct Visible support forum is offered here.

You'll need to use one of the contact options at:

https://www.visible.com/help/contact-us

You might try sending a private message to Visible Care Support on the Visible subreddit:

https://www.reddit.com/user/VisibleCareSupport