Trade-in gift card was rejected to pay my bill here?

mdwieder
Novice

I set up the $100 gift card I received a couple weeks ago for the trade-in of my old phone to pay my monthly bill here.  This morning I received an email that it was rejected.  I was also told I needed to add a backup method to my system to avoid service interruption, but I already have another debit card specified.

What is going on with this?

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