I have the new iPhone 15 coming tomorrow - upgrading my iPhone 11 Pro Max. I had a lot of issues migrating my number and service from Verizon to Visible in January. The eSim would simply not work on my phone. They sent me a physical SIM and that worked perfectly.
My question is this - can I simply move the physical SIM to the iPhone 15 to avoid issues? Or will I need to use the eSIM process?
I don't believe an iPhone 15 has a psychical sim tray. Apple moved entirely to eSims.
I have a new iPhone arriving today myself and I contacted Visible and texted with an actual human about the process. I was told to use the following procedure:
1) Install the Visible app on the new phone and login with your existing credentials.
2) Navigate to Account and look for "Switching phones is SIMple"
3) Click on "Switch Now" and follow the instructions on the screen.
I'll be trying this method myself as soon as my new iPhone arrives.
I wish I could report success - BOO!
After 3.5 hours on the Visible Chat, I cannot get an eSIM to activate on my new phone. They would send me a QR code and it says my the QR code isn't valid.
This has been the most terrible issue Visible I have had to date. I'm stuck and do not have any resolution.
Is there a tech support human I can contact?!
I spent an hour on chat with no help from Visible for my new iPhone 15 pro from an iPhone 8 and then took advice from someone here. Download Visible APP to new phone, and follow instructions for new setup. When it says to take the SIM card out of old phone, do that and it should work.