same here. bought from google store... When i went to transfer my esim, they made me revome my esim from old phone, and then came back and told me my pixel 6a was incompatible. what a nightmare. When they tried to redo my old phone with a new esim, they said they had to get their engineers involved and would email me in 24hrs. OMG. NEVER AGAIN with eSim... Got my info and switched to Mint until they get there stuff together.
Exact same issue, purchased unlocked 6a from Google store and visible rejects IMEI. Sounds like this is happening on all 6a phones which is odd as Visible sells that model in their own store. I'm guessing this is some sort of bug and hopefully they get it sorted out soon.
I bought my 6a on Amazon, unlocked. It is not compatible with Visible. I'm trying to leave Verizon but I checked compatibility on their site and my phone is compatible with them?
I tried chat and was told not all phones are compatible,.even the same model or make? How in the world does this happen?
Response they sent to my email:
This is the Visible Care Team. We're reaching out regarding the issue you’re experiencing with your new phone. Thank you so much for providing us with the IMEI number of your device.
After reviewing your device information, we've determined that your device is incompatible with us at this time. Each device is unique and compatibility is dependent on a lot of factors including things like hardware and software.
We are aware that you are concern about the lock status of your device; however, this is one of the factor that has no influence on the lock status of the phone. Your phone an be unlocked or locked and still not be compatible to our network.
We would like to let you know that visible requires special software updates that are not available for all phones. As well as some carriers and manufacturers offer their devices to run on certain carriers or signal frequencies. This is why sometimes a device is not compatible with certain carrier, but it is with another, this is also a reason why we sell a compatible Pixel 6a, the one we sell is set up to be compatible to our network.
Luckily, there are some great options for purchasing devices on the Visible website, including both new and pre-owned devices, as well as some pretty great promotions to sweeten the deal. There are even financing options available if that's something that you're interested in. Once you have a compatible device, you can use the same SIM you already have to enable service on that device.
We apologize for the inconvenience this may be causing and we greatly appreciate your patience and understanding with us while we worked this out.
I hear your pain, Colworth.
This is completely crazy (stronger words warranted). Brand new unlocked phones from Google or Samsung and which pass compatibility tests on Verizon (Visible's carrier), AT&T, Boost, T-Mobile, Cricket, Consumer Cellular... do not pass the compatibility check on Visible. Can't you update your database and allow BYOD to actually work? Are they trying to chase customers to big brother Verizon?
If you have a Visible sim just install in the 6a and it will recognize it. Just finished setting up my 6a. Just moved my sim to the 6a. It shows Visible as the carrier and shows connected at 5G.
If you already have a Visible sim, install it in the 6a turn it on and it will recognize the sim. Just finished setting up my 6a. Just moved my sim to the 6a. It shows Visible as the carrier and shows connected at 5G. I was worried until I read this thread. I got the free earbud bundle. I thought I going have to do a return.
Sorry to hear that. Was the sim activated and working in your old phone? Does it at least recognize the sim is installed? It may not be in seated in the tray correctly. I noticed in this phone the sim faces upside down in the tray in my opinion. Or something could be wrong with the sim. Just somethings to consider.
Same issue here. 4a to 6a. Using esim. They told me the same about pixel 4a. Worked fine. I've used other phones they told me weren't compatible. It might take a few cycles or so for the sim to be recognized but just because they tell you it's not compatible doesn't mean it actually isnt. Sadly I'll have to get a new sim card sent also. I can add the apn settings but unless it changes the imei status somehow I'm sure they'll tell me the same thing
I'm now trying to migrate to the new plan ($30) and it does not work. I chatted with costumer care and they were not able to help me yet. They said they'll email me when they figure it out. I do not have service now because they're not allowing me to go back to the original plan either.
If you have a 6a don't upgrade to the new plans yet
Yeah. It's visible. I downloaded the esim like they asked me to... Before you download the esim, you have to delete your old phone esim. Then after deleting your old esim, they tell you your phone is not compatible. You are then screwed.
Anytime you switch anything with Visible, you lose service and nobody knows anything. They escalate the issue and never resolve it. I had to do esim to mint, then open new service with Visible. What a pain and waste of money. I don't trust them with my number once they screw something up
I am guessing here but I think the issue is with the Ultra Wide band that Verizon touts. I bought a Motorola One Ace and had the same issue saying that the phone was not compatible. I installed the sim card and it works fine. I probably am missing out on the UW band, but from what Ive read it is very limited. I am about to buy a 6A to put on my visible plan. I am quite happy locked in at $25 a month with them. I don't need any upgrades thank you but no Visible