Visible

loudenise · ‎06-21-2023

Can't update. Stalled during update after I chose phone and plan. Next try the app says I already chose phone/plan and pls contact Customer Care. 45 minute chat and agent has me try other devices, refresh, refresh, refresh, use incognito mode, restart and we still cannot find the phone/plan I chose. Can't move in any direction except maybe cancel service.

RyanBlakeIT · ‎06-21-2023

Hi @loudenise - Have you tried reinstalling the Visible app and seeing if that fixes the issue with switching to the new service? Also, do you use an eSIM or a physical SIM?

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Visible

Update problem

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.