I received my new SIM card for Visible + yesterday and did the activation process via the app on my iPhone 13PM and also eSim download. Issue I have even after being with customer services for over 1 hour and re-downloading my eSim profile twice is that I still don’t have mobile data access. It shows 5G or LTE but the iPhone states “could not activate cellular data network”. The reference number I was given by Visible care is *****.
I would appreciate it if I could get access to mobile data again. Since if I’m not on Wi-Fi then I can’t do anything other than make voice calls or SMS texts. Thanks
You're not alone. I'm going on 28 hours of "no service". Upgrading your plan bricks your eSIM. Apparently it's happened to multiple people. I have been in contact with support four times now and the impression I'm getting is that Visible engineers have really screwed up the transition process "from NiB to Core system". It's absolutely infuriating, especially since I've been a customer since beta. Whatever the cause is, they've been working on it and I honestly don't think they know what's going on. If anyone else reads this DO NOT CHANGE YOUR VISIBLE PLAN OR YOU WILL LOOSE SERVICE.
I don't know how any of you upgraded to the new plan! I was going to try the + Plan but there is no option to change from my currant plan. Was in chat with tech for over two hours. They could not figure out how to switch as a currant vissible customer using an esim to one of the new plans. They thought there was an option to "Change Plan" on Home screen or in the Account screen but there is NO option to "change plan" it was after midnight before we disconnected. I have a ticket number but there is currantly no fix.
Same problem with physical sim. I also have 13 PM, ordered a new sim yesterday, and it came in today. Followed all the steps and even reset network settings. Once I restart my phone, it says default "Activating your service may take a couple of mins" and after like 5 mins, it says, "iPhone is not Activated". However, in my case, I can't even make or receive phone calls which is fing insane. And as you can guess customer service is unreachable, it doesn't even show my place in the line. I'm left wondering if they even tested transferring on more than 1 case.