Visible customer service helped me through chat. It took 3 separate chat sessions for them to reprovision my phone 3 times to finally get it to receive short code text messages! The way to confirm that you're getting text messages or verification codes from the vendor is to text them. You can google the unique short codes for specific vendor (for example Venmo - 86753). Send a text message such as START or HELP to the vendor. If you get an automated text reply, then you are connected and good to receive verification codes and texts from the vendor. If you don't get a reply from your text, then you're not connected. Work with a Visible chat agent. First, they had me do the usual stuff like reseating my physical sim card and switching airplane mode on/off. That didn't work. So insist that they reprovision your phone. It'll work.
