Visible denies gift card to BYOD customers

[centu]

New customers who bring their own device (BYOD) and fulfill the following conditions are eligible to receive a gift card:

New members who (1) purchase a qualifying device or bring their own, (2) transfer their existing phone number from an Eligible Carrier within 30 days of transaction, (3) activate their Visible service, & (4) complete 3 full months' service payments, are eligible to receive up to a $250 virtual gift card...

Screenshot of promotion: https://imgur.com/a/m0YaANU

However, Visible customer support will deny the gift card to BYOD customers even if they meet the above conditions. Be warned.

[Anonymous]

Unfortunately you are not the only one that has had that happen to and Visible has told them it was misworded but yet they don't change it.

[centu]

Customer support actually confirmed BYOD customers are eligible for the promotion, but it seems they have been instructed to deny the gift card regardless of the conditions being met.