Greetings all. For the second time since I have been a customer, Visible is experiencing an issue with their Auto-Pay system, and Visible is suspending accounts when they cannot process payments stored in their system. The suspension of accounts is accompanied by the disabling of Multi-Factor Authentication (MFA) on your account. That last items is actually helpful, as it will allow you to login to your account and execute a manual payment. I was already on one of their newer plans, so I'm not sure why auto-pay was disabled.
My autopay isn't working either. Last month it didn't work so I had to go into the app and pay manually after service was shut off. After that I disabled autopay and turned it back on and accepted the terms page. Again this month autopay didn't work and shortly after midnight I got an email saying my 2FA was turned off.
I don't recommend Visible to anyone. The only reason I have put up with this amateur phone company was the low prices, but now there are other phone companies with better prices and much better customer service. I will be leaving Visible soon.