Thursday
I have a Poco F3 phone that Visibles IEMI checker says is incompatible with their network. However I tested that theory out using my gf physical Verizon sim card and my phone connected to Verizons network without any problems. I could browse websites, watch tiktok and youtube and use apps that required any data usage.
I posted about this on/r/Visible and got a response from Leny saying that I could not use their network if their IEMI says I can't. Then mentioned I could buy a phone from them instead.
I recently moved to the states and have been looking for a new phone carrier since I don't wanna pay $60 for a pre-paid plan at T-mobile which I opted for these first two months. I'm not a heavy data user and would like to go with a cheaper option and after some reasearch I liked Visible the most.
Now it seems because their "computer says no" they don't want a new customer on board. Just let me try your 2 free week option and we'll take it from there.
Thursday
You may have been able to use it on Verizon and it worked doesn't mean it will work on Visible even though Verizon owns them. Even though you used a Verizon SIM card that was already activated, did you try to run the IMEI number though Verizon? The likely reason the phone will not work on Visible is because it is not a made for the US phone. In order to do the 2 week free trial you need a phone that can do eSIM and Visible restricts the trial to iPhone, Google Pixel and Samsung phones, I don't think a Motorola phone with eSIM can even participate. The trial can't be done with a SIM card.
Try US Mobile or one of the other MVNO's out there. Most have budget options available.