Visible text messaging is down!

[groundhog]

I know 3 people on Visible, and none of them can receive text messages.  Everyone can send text messages. Visible technical support has not been helpful. Let me know if you have the same experience.

[UCONNCASS]

Sorry saw it when I went on Visable site to try to chat

[nrvmburgh]

YEP!! Maddening - I've spent hours and hours googling to find a solution, have removed and reinserted SIM, uninstalled and reinstalled google messages app, soft restart, hard restart, the list goes on and on. I can send texts, but can only receive from my daughter, who is also on a pixel. I can't receive texts from ANYONE else (majority of whom are iphone users), and I also can no longer receive texts for two factor authentication websites. Complete nightmare.

[Jost930]

The texts from your daughter are most likely chat not SMS.  Same here.

[GregGabe]

As of this morning, 3/1/03, I am not receiving texts on Visble

[CraigB]

We got the same thing going on. Were on visible for about 6 months. Impossible to reach customer service because I cant receive texts for 2 factor authentication. Customer service has been a joke. I have a pixel 4a 5g phone, We are ready to jump ship its just a waste of time trying to reach someone. Texting and phone service is good when it works. When it doesnt its a reall pain to try to get it fixed. I have reached out through  facebook messenge not even as much as a word from them . Beyond frustrating. 

[Kh-OrnEsh]

Hello all!

Please note that Visible is aware of this issue.  Please refer to the following thread from the Community Manager.  

Outage Update March 1, 2023

[brcr]

Same here in Georgia. Last message received was yesterday. Now I can't sign into anything with mobile two-factor authentication due to this outage.

[ZipperDrive]

I'm currently fully reliant on WiFi Calling as I'm overseas and when I performed a restart today, I can no longer receive incoming SMS or MMS messages.

Outgoing SMS/MMS & Calling works fine.

[Abuelmousa]

Visible care on Twitter reported the outage. 
Still unable to receive text messages in Wichita, Kansas

[user]

Lost ability to receive (but not send) texts around 10:14pm CT on 2/27. I'm in DFW, Texas. 

[Beauusaf]

yes.  Same problem with 2 android Visible Midnight.  Can send but not receive texts.

[Beauusaf]

Yes.  Same thing.  Can send texts on Visible Midnight but cannot receive them since this morning.

[archie96]

not receiving messages either here in New Mexico, samsung galaxy 

[archie96]

Cant get Texts either! here in New Mexico using samsung galaxy

[Afoster]

Did they get anyone's text issues fixed? I can't get ahold of anyone on chat and I haven't been able to receive text all day 

[pbaldwin]

3/1

Southeast near Atlanta - Android no texts. Wife's iphone works to other iphones only.

[ron_keating]

Why is this not on the news - not acceptable to be down this long.  Leaving Visible for sure now....

[Ktroglia]

WA state and NC, can't receive texts in either state 😒 

[Frizzahella]

Yep, didn’t know what to think til I finally googled and this came up. 

[gag198]

Doesn’t seem to be any fix on this. Worst thing is visible is sending texts to login to your account, but the texts aren’t coming through. So how are you supposed to even attempt a chat, if you cannot login to the app without a code sent via text? 

[kswan]

Just start a chat and they will verify your identity via a email. I got lucky yesterday and worked with a support tech that resolved the SMS issue for my wife and I.

[ron_keating]

I logged on via a spare laptop I have and went to their site and under help was able to get into Chat. After waiting over an hour in inline I finally was able to chat with someone.  After about 1 hour of chat exchanges they finally did something on their end with resetting the SIM on their side and 5 minutes latter I am able to send and receive!  What a pain in the behind....

[seniormoment]

Me too in Colorado

[Mopinion]

As of 03/01/2023 at 1:00 p.m. local time, still no SMS Text service in Colorado

[zaksommers]

Down in Spokane, WA

[zaksommers]

Down in Spokane, WA since yesterday. Can't even get 2FA messages.

[jeffreylance]

No SMS messages being received in E Texas

[ralpho711]

Same here in NJ. Can send to non-visible users but cannot receive SMS or MMS from anyone. Started evening of the Feb 28. I hope Visible / Verizon fixes this soon!! 

[Twittel]

I can't send/receive texts

[michellereneah]

Same here and I can’t reach customer service because it’s sending me a text message to verify who I am to log into my account. This is ridiculous!!! they’re losing customers by the second! 

[Sparky59]

Same issue here (Simi Valley, CA). Started this morning. Tried power reset several times and airplane mode on/off several times. No change. haven't tried tech support yet.

[croesset]

Same issue, have tried everything on phone, no luck, doesnt work on wifi either.

[croesset]

Same problem here, no amount of work on device solves it.  Also can't receive via wifi.

[FirbysMom]

going on 2 days, but the worst part is not being able to receive text confirmations while logging into apps. Very frustrating to say the least ;(

[Chunwuxian]

Can NOT receive text messages, do not know how long happened, realized from 9:30 this morning.  In Dover, Delaware area

[svander116]

Upstate NY Google Pixel, same issue, since yesterday…

[groundhog]

Everyone needs to post on all media. No updates is unacceptable for any real business in 2023

[pjkowalski81]

My phone & my husband can't text yet.

Going on since 2:30pm central time.

[Ericajk9]

I still can't receive texts and customer service is impossible!!!!!

[EricWang507]

Same here，New York，from about 1 hour ago