YEP!! Maddening - I've spent hours and hours googling to find a solution, have removed and reinserted SIM, uninstalled and reinstalled google messages app, soft restart, hard restart, the list goes on and on. I can send texts, but can only receive from my daughter, who is also on a pixel. I can't receive texts from ANYONE else (majority of whom are iphone users), and I also can no longer receive texts for two factor authentication websites. Complete nightmare.
We got the same thing going on. Were on visible for about 6 months. Impossible to reach customer service because I cant receive texts for 2 factor authentication. Customer service has been a joke. I have a pixel 4a 5g phone, We are ready to jump ship its just a waste of time trying to reach someone. Texting and phone service is good when it works. When it doesnt its a reall pain to try to get it fixed. I have reached out through facebook messenge not even as much as a word from them . Beyond frustrating.
Doesn’t seem to be any fix on this. Worst thing is visible is sending texts to login to your account, but the texts aren’t coming through. So how are you supposed to even attempt a chat, if you cannot login to the app without a code sent via text?
I logged on via a spare laptop I have and went to their site and under help was able to get into Chat. After waiting over an hour in inline I finally was able to chat with someone. After about 1 hour of chat exchanges they finally did something on their end with resetting the SIM on their side and 5 minutes latter I am able to send and receive! What a pain in the behind....