TXT msg is down in NYC for me. Noticed this morning.
In queue for visible chat support and then disconnected me during queue and now required me to log back in to access my account/chat....
Here is the catch.. they want me to SMS verify my account login.. I CAN'T BECAUSE MY SMS ISN'T WORKING!!!!
I had visible for a few years and never had trouble, they forced me to upgrade to their new plan now I can't send texts either. I have a Samsung S21, my wife and kids have iphones and can text iphones and androids. I get their texts but for two days they don't get mine. I did wait a really long time to talk to a rep all he said is they are working on it.
I have the same problem here in Ohio. Last two days, no text messages and no help from support (can't get support because they require 2-stage authentication via, yep, TEXT MESSAGE, which is not available AND there phone number is considered SPAM so I can't get VM either. Dead in the water for now.
I'm partially back ... Receiving and texting but not yet from all carriers. Also, I just got my number reconnected/verified for RCS chat services so I'm confident Visible is getting this resolved
My Samsung has been receiving texts just fine, but my girlfriend is with visible also and on her Android cannot receive any text from anybody other than through Google Voice. I use the Verizon message plus app. I don't believe that is the reason mine is working as I have made the standard message app the default as well and still received texts.
I am from NJ and I just turned on and off airplane mode and I can receive text messages now. I did not have issue with sending before, just receiving.
This is annoying though and I just switched to Visible. I told my family to switch over 3 lines yesterday and now I am hesitating to recommend.
Same issue and finally got through support. They said they would "refresh my network" whatever that's supposed to mean. And I was able to send and receive afterwards but still haven't received any of the missing texts back yet. Does anybody know if these will eventually come in? Or are they just gone now?