After switching to Visible I have discovered that my visual voicemail, and any notifications that I have received a voicemail have disappeared from my Samsung S20 Ultra.
After contacting support, they have told me:
"...we have determined that the Visual Voicemail for your device is not compatible to work with Visible. We ask now that you please Dial *86 to check your incoming Voicemail messages."
Can this be correct? I find it hard to understand how my family's other devices, a Samsung S10 and a Oneplus 8T don't have any problems.
TIA for any help or suggestions.
Solved! Go to Solution.
If the customer care can't help you there is nothing what to do about it you'll just have to port out your number if a voicemail is so important to you, you have to remember that the visible customer care don't have any tools to fix problems they can only provide information I don't know why it's like this I hope they're going to do something more but as of now they cannot really resolve problems
This "fix" doesn't work for me. The "Clear Data" option is grayed out. The only option is "Clear Cache." I did that and still no voicemail notification. The only notification is "Missed Call." What is going on? So annoying. I checked the notifications in Voicemail and they're set to show alerts (not silent). If this is a Visible issue, they need to fix the bug! I have a Samsung 21 Ultra.