Visual voicemail not supported?

[Kimbo]

After switching to Visible I have discovered that my visual voicemail, and any notifications that I have received a voicemail have disappeared from my Samsung S20 Ultra. 

After contacting support, they have told me:

"...we have determined that the Visual Voicemail for your device is not compatible to work with Visible. We ask now that you please Dial *86 to check your incoming Voicemail messages."

Can this be correct? I find it hard to understand how my family's other devices, a Samsung S10 and a Oneplus 8T don't have any problems. 

TIA for any help or suggestions.

[TheCellTower]

If the customer care can't help you there is nothing what to do about it you'll just have to port out your number if a voicemail is so important to you, you have to remember that the visible customer care don't have any tools to fix problems they can only provide information I don't know why it's like this I hope they're going to do something more but as of now they cannot really resolve problems

[Kimbo · Accepted solution]

Thanks to @GreenSub for his voicemail fix from another thread! Anyone else having this issue on a Samsung can try this:

Go to Settings - Apps - Voicemail - Storage - Clear Data

Then Open Voice Mail and go through the prompts .

[israyfan]

This "fix" doesn't work for me. The "Clear Data" option is grayed out. The only option is "Clear Cache." I did that and still no voicemail notification. The only notification is "Missed Call." What is going on? So annoying. I checked the notifications in Voicemail and they're set to show alerts (not silent). If this is a Visible issue, they need to fix the bug! I have a Samsung 21 Ultra.

[GreenSub]

Is your Visual Voicemail icon green or blue?
I’m pretty sure the blue one is an older version.

[TheCellTower]

The SIM probably comes from a different phone and you poped it in, into your new phone that's why you're having issues 

[israyfan]

I have regular voicemail through Visible (*86)  - I don't use visual voicemail. I used to get notifications last year soon after I started using Visible but sometime over the last several months, it quit working.

[TheCellTower]

You could also call your voicemail by pressing and holding '1' in phone keypad 

[Jules]

This worked for me! I thought it would delete my vvm inbox but it didn't. Everything was restored and it's working again. Thanks!

[seeshai]

You can chat with customer service and they can reset your voicemail and like magic, your visual voicemail will come back.