03-26-2021 12:04 PM
Steve ended my conversation in the chat when we weren't finished and I was still asking questions. He very well knew I was getting frustrated and had already tried the fixes he gave me and he knew I had been having issues for days. 😠
As you all know it takes at least 1/2hr to get someone in the chat.
Extremely disappointed in this persons customer service.
03-27-2021 11:57 AM
This is not acceptable. No customer care agents should behave like this. Try to reach out to customer care on twitter.
04-03-2021 08:56 PM
Steve is probably the supervisor lol. I found out today if Visible can't figure out the issue and you keep pushing them, they just go silent. I'm working on a nice letter to their director of customer service, who I found on linked in, and letting her know any customer fwd company should be ashamed of this sort of customer service
04-05-2021 11:34 AM
visible is run by some fat cats in Denver CO. I am sure they are very happy that they dont have a 1-800 number much to the detriment of their customers.
04-22-2021 04:39 PM
Boy that should never happen!