Wrong account number error when porting in

ragequit
Novice

Good morning,

I am trying to port in my number from Republic Wireless. I entered the account number that is listed in the online portal, I called their support to verify if is the correct one, they gave me same account number as well, but the porting fails.

They told me that I am under T-Mobile carrier with them and that could cause this issue.
I have only 5 attempts left and my phone number will be shut down on Aug 31 if I don't get this done asap.
Can anyone assist me, I am really out of ideas of what is wrong.

1 REPLY 1

ragequit
Novice

Update:
It complained about having the wrong ZIP code, adjusted that for an older one, now it says everything is fine. What a mess on the current carrier side.