Wrong promotion amount had been sent

[Imbkkim]

I moved on to Visible end of Sep 2021, and converted through BYOD, $100 promotion.

After posting three month service fee, I reached out to confirm that I'm qualified for $100 reward and had been told that I'll be getting email with details on retrieving the reward. When I received email, I found out it was for $50 and they claimed that they couldn't find reward promotion indicating that I qualify for $100 promotion. 

Found some reddit posting discussing similar situations: https://www.reddit.com/r/Visible/comments/r9mmo7/100_byod_credit_not_received_sent_50_instead/

Not sure where or how to approach to this issue. 

[beav]

The answer is in the Reddit thread. Use one of the screengrabs of the $100 rebate, from either here:

https://web.archive.org/web/20211006003302/https://www.visible.com/

or

https://imgur.com/a/WuUCIuJ

Convert either or both links to a screengrab & start a chat on Twitter and share the screengrab. Good luck! 

[Imbkkim · Accepted solution]

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@beav wrote:

The answer is in the Reddit thread. Use one of the screengrabs of the $100 rebate, from either here:

https://web.archive.org/web/20211006003302/https://www.visible.com/

or

https://imgur.com/a/WuUCIuJ

Convert either or both links to a screengrab & start a chat on Twitter and share the screengrab. Good luck! 

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Yeah my problem is they claim that they never had such promotion and denied the information. They sounded like it was left up to me to prove in my two meaningless long chat. Decided to just go ahead and file with bbb.org after they just went silent on my second chat after keeping me on hold for a long time. 

[Imbkkim]

Yup I guess bbb.org really got their attention.