03-27-2021 08:26 PM
at check out I put in my information and now I am locked out I need help....can I talk to a real person
03-29-2021 06:50 AM
The only way you can talk is to request chat agent to call you. They will first go through basic troubleshooting and if they need to talk you on the phone, they will call you.
03-30-2021 05:11 PM
This is exactly I did and they called me.
04-05-2021 11:32 AM
yeah, and every time you talk to an agent they will ask you to do the same things over and over and over.... the frontline CSRs are like robots. they cannot actually fix ANYTHING.
04-05-2021 02:28 PM
Hi @GR1958, I am so sorry you had this experience with Visible. In case you are still having this issue, I have escalated this to a specialized team at Visible, and they should be reaching out to you soon to get this resolved.