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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

New network upgrade

I upgraded to a pixel 5 phone from a pixel 3 and got a new sim card so I can go onto the new network. The new sim card is installed and working. Today I received a voice message alerting me that I need to upgrade to new network before it's too late. ...

evdt by Novice
  • 403 Views
  • 0 replies
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Billing mistake

I started years ago on the Visible plan, then changed to Visible+ about 5 weeks ago when I travelled to Puerto Rico. When I returned after a week, I changed back to the standard Visible Plan. I was appropriately billed $35 for last month, but now I'm...

ESIM never installs

I cant get past the step where it is trying to install on iPhone 11 and We are setting up your Visible Free Trial and never gets past this step. I have rebooted my phone and rest the network.

Rwdean by Novice
  • 605 Views
  • 1 replies
  • 0 kudos

My Name

I was making my account here and put my full name in and was told my last name was bad or a bad word. So I will not put it here but it means happy besides not straight and 3 letters. And it is my last name so I am a bit upset that it was called bad. ...

Pin

I received an email from Visible that my pin to transfer from old carrier was incorrect- I located the correct pin and in the email it said click here to enter new pin and it just brings me to an overview of my account with no place to enter pin plea...