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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg


how do you get visible to accept family plan account number to start new individual service for each family member?

Unlock phone

I’m having trouble getting visible to unlock my phone. I purchased it in December and it should automatically unlock in 60 days. It did not. I have been in contact with visible daily since February 22. It is now March 20 and there has been no resolut...

Multi-Factor Authentication Problems

Unfortunately I upgraded my iPhone 14 to the new 2 factor verification software this weekend. I am unable to receive the SMS text with the temporary code. I believe one possible reasons is that I did not have WiFi calling enabled. But now I can’t ena...

Newer phone but cant update network??

I've had it with the communication with visible.I paid alot for my phone when I got it. It's a S10e. Their website says my phone isn't compatible with the network upgrade. I'm not buying another!After chatting with them , they say the technical team ...