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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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Phone has 5G icon but LTE on Speed Tests

Greetings! I am on the Visible+ plan, and I am using the Motorola One 5G UW ace phone. According to my location on Visible's coverage map, my entire city and some outskirts fall under the teal color for 5G Ultra wideband. However, here at home and in...

Resolved! Should I or shouldn't I?

Trying to make an informed decision. My husband needs a new phone and service provider. He has been a Boost customer for years but tbh the service has sucked ever since it was no longer Nextel & in Southern Louisiana it's really horrible. I have fina...

Hotspot and HUMANS

Hi! Very frustrated here…1) my hotspot hasn’t worked for five days. I’ve been asking for help but get people who don’t know English (which I can work with) and can’t comprehend anything. When I run a diagnostic on my computer it says the DNS failed a...