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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Activation issues - Replacement SIM

I received message from Visible to upgrade plan and Sim for better network/connectivity. I replaced with new Sim and followed all steps but unable to activate. Now this is my third day with no service and no solution so far. I spent 3-4 hous in multi...

sg_cl by Novice III
  • 23 replies
  • 4 kudos

Phone type in profile

I was looking around my visible profile the other day, and I noticed that the phone type it has listed for me is a phone I had from long ago. I didn't find any way to edit that phone to a different one. My existing phone works fine but the record see...


I'm not receiving activation email when attempting to complete activation.I get the following messageTo look up ID, please allow permissions. Application has Email is working and I have received email from forums

Rod by Novice
  • 1 replies
  • 1 kudos

Cannot send or receive picture texts

I may have made the worse decision by upgrading my visible plan. Since I have upgraded I cannot send or receive picture text messages or use my data. Visible needs to fix this ASAP. And their chat line hasn't helped either.