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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Existing customer & new phone - just move physical SIM card?

I am a current Visible customer. I have an old iPhone but am about to switch to an Android phone. I have a physical SIM card that I received from Visible when I first activated service. Once I am ready to switch service to the new phone, should I be ...

zennn by Novice II
  • 6 replies
  • 1 kudos

Resolved! Unable to activate Wi-Fi Calling, Galaxy S20 UW

Unable to activate Wi-Fi Calling on my Galaxy S20 UW. Recently switched from Verizon and had no trouble with Wi-Fi calling there. When attempting to activate I receive a notice; "Unable to activate Wi-Fi Calling at this time. Please try again later."...

armstr54 by Novice II
  • 2 replies
  • 0 kudos

Reactivation of new account

Got my SIM card but mis-splaced it so my service was terminated. Do I need to start over or can the original card be re-activated?

Mike_Q by Novice
  • 1 replies
  • 0 kudos

Resolved! Wrong Device Name in App

On the Visible App under Account, then “devices” it continues to show my old device model. Visible Chat says they show the iPhone 14Pro, even though the App shows an iPhone 13Pro! I have changed eSim, deleted and signed into App, but nothing seems to...

RJRCO by Novice II
  • 3 replies
  • 1 kudos