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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Help needed finding a compatable S20 Plus Model Name

Hi so I am trying to buy a refurbished Samsung S20 Plus to use on Visible, but each one I have purchased the IMEI fails the compatability test. We have tried a SM-G986U and SM-G986U1, these are both listed as being US unlocked phones.Our S20s we brou...

mpilihp by Novice II
  • 3 replies
  • 0 kudos

No gift card received

it said that I’ll be able to redeem this offer after making 3rd service payment on 12/26/2022. Now it is Feb, haven't received yet. What's going on

Visible boot splash screen

I've recently switched from T-Mobile to visible and I'm still getting a T-Mobile boot splash screen when I start and reboot my phone. Should that have gone away? My service Works text messaging Works Data works but anytime I reboot my phone it still ...

94tbird by Novice II
  • 5 replies
  • 0 kudos

Travel to Europe

I have Visible unlimited plan. If I change to Visible + will I be able to make calls from Europe to the US. I am going to Italy, France and The UK.

epav99 by Novice
  • 1 replies
  • 1 kudos