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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Phone Compatiblility

The site shows my Moto G Power is compatible but upon entering my IMEI # it shows my phone is not compatible, what gives?

GAP by Novice
  • 2 replies
  • 0 kudos

Can't connect to hotspot

I am on the visible unlimited plan. I recently got a new phone and am trying to connect to my Hotspot for the first time. When I go to turn it on a pop up appears that says "checking subscription status" and then disappears. After multiple times of t...

Resolved! App stuck at "Switch Now"

I activated a new iPhone this week, transferred my number from a prior provider, and had to use chat to activate my esim. Deleted and reinstalled the app a number of times. Every time I open Visible app, it shows my correct phone #, auto pay is setup...

LAK51 by Novice
  • 3 replies
  • 0 kudos