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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Issues with texting and calling since upgrade.

I upgraded a few days ago and now cannot text or call some of my contacts. Support was not helpful. I know have a Primary line and a Business line, same number on both? I switch between lines to try and text and cannot. I also cannot text from my com...

KarenFG by Novice
  • 672 Views
  • 1 replies
  • 0 kudos

Trial number changed

How do you get your trial number changed to your number if you have it but no service at this time?

smr925 by Novice
  • 805 Views
  • 1 replies
  • 0 kudos

Device roaming compatibility

Hello, Im located in the USA. I'm on the "Visible+" package. While I was in Canada this past week, I could make/receive calls just fine. I could not access data. I have a moto g 5g, and there is absolutely nowhere to turn roaming on or off. My questi...

Brand new galaxy s23 no good

I was told after years of having visible my account that I had to upgrade my plan phone. I went and paid for a new galaxy s23. Well good old customer service say I must have a bad phone and can't help me. I was never able to change my address or my d...

Wclancy by Novice
  • 1001 Views
  • 2 replies
  • 0 kudos

Visual Voicemail won't open and not getting vm notifications

I recently upgraded to the new $30 plan w/$5 monthly discount. Was having issues with voicemails showing up late and not getting notified that I had a vm before the upgrade. Then the voicemail app stopped opening altogether. This fixed it for me: Go ...

Jules by Novice II
  • 2052 Views
  • 3 replies
  • 0 kudos