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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Activation of daughter's previously used visible phone

My daughter visited us in Summer 2021 and opened a visible account for a hot spot for internet service. She left the phone with me when she went back home. I would like to activate the phone in my name now to use as a hot spot for an online class.

Voice to text nightmare

I have a Visible R2, which I am generally happy with. However, a voice to text feature popped up yesterday and I can't get rid of it. It is now perpetually on, takes up half my viewing screen, and prevents me from typing in anything. How do I elimina...


tried to purchase of iphone last evening from visible, my credit card company blocked the transaction as fraud alert. Told credit card company to allow purchase. Now every time I try to use same credit card visible says problem with credit card. chec...

New order tracking

Visible is sending me a new SIM card. I can see the order number in my account, but no tracking number. Normally, I'd do a chat with them, but I spent THREE hours on a chat yesterday (2 hours waiting, 1 hour with the rep). Their Customer Service is s...

Resolved! Phone not compatible yet?

When I entered my phones IMEI number for compatibility, it said it's not compatible yet. I bought the phone, that I'd like to bring with me, from Verison. They (Verizon) told me awhile back it had been unlocked. It's a Samsung A-Seventy-One Five-G UW...