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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Texting issues

So it’s seems every time my bill comes due there is yet another issue with this service. This one is with texting now. I am getting texts from stores with my discounts or new promotions but from my contacts I am not. It’s telling me they are undelive...

Visible App iOS issue

I have an iPhone 13 Pro Max iOS 16.1.1. After the update Thursday to 4.2.7 I can’t get to my account info in the app. After singing in, it takes me to the “Get started” screen where I can check my phone compatibility or shop phones. I have deleted th...

Resolved! Activation

I plugged the sim in yesterday at three PM. Still no service. What next?

4skinny by Novice
  • 11 replies
  • 0 kudos


Visible app takes me to screen with "go to activation" button but won't let me push. Please advise?

will81 by Novice
  • 1 replies
  • 0 kudos

Anyone else having issues updating their address?

So I've spent over 30+ hours of my own personal time with MULTIPLE agents trying to simply update my shipping address. I get to the point where I click save and it says it will send me a verification code to enter to validate it. No code, ever. I kee...