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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Voice mail app

Updated to new $30. Plan. Now voice mail app will not open. Voice mail is accessable through key pad holding 1 . So voice mail works but voice mail app will not open just flashes when you try to open it. Online tech support told me to reinstall the a...

RRR by Novice II
  • 5 replies
  • 0 kudos

Resolved! No Redemption Code After Four Months

I was a new customer at the end of October 2022 and purchased a new phone that included a $150 gift card promotion that would be given after 3 months of payments. It has now been over 4 months, and I still have never received a redemption code for th...

Porting later after indicating new number during order?

The quick question is: is there any difference in how one ports between selecting a new number when you order, porting later, and selecting to port when you order? I am switching from Puppy Wireless (Verizon MVNO), bringing an unlocked Pixel 6. When ...

Resolved! 5G data stopped working

Data stopped working on my iPhone 13 this morning. Tried restarting a few times. Voice, text and wifi work but no data with 5G. No data in 2 different locations 15 miles apart.

sfox by Novice
  • 2 replies
  • 0 kudos