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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Apple Watch activation issue with app

When i go to set up cellular, i login and then it says my watch has been added to my account and to hit continue. Instead of loading the activation page, it closes out and goes back to the set up cellular page.It’s been over a week and customer servi...


i am fido user can i port to visible without changing mobile number

jay02 by Novice
  • 1 replies
  • 0 kudos

Resolved! Visible iOS app not working

When I launch the Visible app on an iPhone 14 Pro Max running iOS 16.1, the app freezes on the start screen (displaying the Visible logo) and remains there. I have tried restarting the app, restarting the phone, and uninstalling/reinstalling the app,...

nightair by Novice II
  • 13 replies
  • 0 kudos

Pay bill

My service has been suspended for nonpayment but it won’t let me sign in app to pay and the option to pay on website is not there