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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Outage Update March 1, 2023

We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues. update from Visible March 2, 20...

Outage alert.png

Cant receive text messages

This notice is now on their site We’re aware of an outage impacting voice calls, text messages and data. Our team is working quickly to resolve it.If you're experiencing issues with your service please power cycle your phone, this resolves most issue...

UCONNCASS by Novice III
  • 27029 Views
  • 53 replies
  • 9 kudos

I am able to receive SMS meow

Was able to chat with a rep and they had me just toggle airplane mode off and on for 30 seconds. I am not sure if they did anything on their end but that worked for me. If that does not work, last night I did reset my network settings so try that is ...

z1657062 by Novice II
  • 1172 Views
  • 1 replies
  • 0 kudos

Past due payment

Didn’t realize payment was due by midnight last night . Can’t even log on to pay it, pretty sure I have auto pay on but could be wrong, chatting with rep is useless, can’t get live rep, I can log onto account and just have this msg We were unable to ...

Unable to receive text messages

I haven’t been able to receive text messages since late 2/27/23, and I can’t sign in to my Visible account or app because of the 2 factor authentication! I’m in Michigan on an iPhone SE 2022