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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Pixel 4a 5g in New York cannot receive incoming texts

is there a solition on hand to this? my wife and I both have service on visible , she has an iphone 11. I have a google pixel 4a 5g. We have both tried to the restart to no avail. We have data but unable to access the app due to 2 factor authenticati...

CraigB by Novice III
  • 730 Views
  • 0 replies
  • 1 kudos

Outage- DO NOT RESET NETWORK

I knew of the outage and contacted chat anyway. Some people have had luck. They told me immediately about the outage and gave me the choice to try some things. We did and no luck. They then told me the only other thing I could do is reset network set...

NO TEXT NO CALL NO SUPPORT

Literally, sat here for an HOUR behind my pc? and the website LOGGED me OUT. How am I supposed to get my service restored if you guys are logging me out before I can talk to you?

jessig6 by Novice II
  • 944 Views
  • 1 replies
  • 0 kudos

Texting down- customer service tried telling me to reset data!

I knew there was an issue/outage and just wanted to have confirmation from customer service. after waiting all day I finally had a rep respond on facebook message at 3:30am. They had me run through steps of shutting down and restarting, turning roami...

bkh by Novice
  • 1490 Views
  • 2 replies
  • 0 kudos