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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Switched to New SIM

Hey All! I'm looking for advice. I'm coming on two weeks without service after switching to Visible's new SIM and new updated plans. I have been on more technical chats than I can count and cannot seem to get this resolved, including two 2 tier teams...

Unable to receive text messages

Ahhh!!! All day today I haven’t been able to receive any text messages or iMessages. I have been trying to get in touch with customer service but after waiting so long it times out and wants me to verify my account which I can’t because I can’t recei...

Samsung A13 Text messaging

I bought an A13 from the Visible store last Sept. Initially, I had some trouble getting the text messaging to work, but with the help of this.community, I was able to get all of my issues resolved. This morning, my phone lost all signal for about 10m...

kodger by Novice
  • 1686 Views
  • 2 replies
  • 0 kudos

Visible is BROKEN

I can’t pay my bill due to something wrong with my account. If I try the app it just freezes at the first screen that just says “visible” unless I delete the app and reinstall, but as soon as I log in it’s back to that. If I try the website there’s n...

LoganDP by Novice
  • 1747 Views
  • 2 replies
  • 0 kudos

Activation problem

Put new sim card in, followed the instruction and finished the activation procedure, but there is no signal on my phone screen. Cannot make call nor text.

Xing by Novice
  • 3384 Views
  • 7 replies
  • 3 kudos