Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Moto 5g Stylus

1) I bought an unlocked Moto 5g Stylus from BestBuy. It worked flawlessly with my old visible plan(party pay).2) Last week I was forced to upgrade to so called better plan with same rate($25) with free phone it works on new phone.3) The problem is wh...

Not able to update

I am trying to update and get the google 6a phone however every time I try, I get the message "You already have a device order in your account and cannot place another device order. Please contact our Care team for help.". I am receiving messages I n...

sim card

my new sim card will not work in my new phone but will in my old one 

Network shutting down?

My wife and I each have a Visible account. We both have the same model of phone(Moto Z4). She's getting emails from you about a requirement to upgrade her phone because "The network your plan is on will be shut down in September, and your service and...

sebrame by Novice II
  • 4550 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrade not going well

New sim card won't work in mt Samsung S21 .. I think it's maybe because I don't use or have wi fi ..barely know what it is ..do I need to go somewhere that has free wifi to do the upgrade ? Had to put the old sim card back in to get the phone to work...