Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Buying a device using Affirm

My wife and I are recent Visible customers. I purchased a phone using Affirm when I started but my wife decided to wait. She is now ready to get a new phone. Is it possible to buy a second phone, getting the 2 or 3 year options for financing with Aff...

Text msgs still using temp phone #?

I just started with VISIBLE a day ago. I brought my own phone, brought my same phone number and chose to use the E-Sim because I needed service immediatelyMy phone calls work using my old number BUT when I text family now it comes up under the TEMP p...

EP1960 by Novice
  • 121 Views
  • 2 replies
  • 0 kudos

Video Comes in as a Photo and Audio File

Since switching to Visible+, when iPhone users send me a video to my Android (Sam Gal 20 FE 5G) it is converted to a very low res JPEG and audio file. This does not happen when sent from another Android. This happens with Samsung Messages, Textra, Go...

unept96 by Novice
  • 89 Views
  • 2 replies
  • 0 kudos

returns and purchase

when your return a phone can you purchase another phone right away or do you have to wait 30 days