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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Credit Card Processing

I've been trying to purchase a phone since 12/23. I'm able to submit an order & get instant message that it's successful but do not receive confirmation email, nor is an order showing in my account. I'm charged on my credit card & have spoken to them...

Mjguild by Novice II
  • 663 Views
  • 0 replies
  • 0 kudos

Can't re-activate service

I skipped one month of service because I was traveling for six weeks. But now whenever I click "Click here to restart" I get the error message "Looks like there’s been an error. Please contact our Care team so we can get you the assistance you need."...

waalsh by Novice
  • 1298 Views
  • 1 replies
  • 0 kudos

Apple Watch NIGHTMARE

Today I spent five hours troubleshooting my Apple Watch once I completed porting my number over to visible. Everything was working perfectly with the temporary visible number Apple Watch cellular functions as it should with that temporary number. Onc...

Bronson by Novice II
  • 2414 Views
  • 5 replies
  • 1 kudos

Payment

I get my check in the morning but my service will be disconnected at midnight. Can I have them extended a couple of hours until my check hits. Usually by 7am central time. Thank you,Martha

how many months for a refund?

I ordered an iphone 13 mini with the $300 gift card promo back in nov I never received it, fedex returned it back to visible. the tracking number clearly shows this. I have not received a replacement from visible nor a refund. It has been over a mont...

mmathew by Novice
  • 1281 Views
  • 2 replies
  • 1 kudos