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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Restoring eSIM after changing the phone

How can I restoring my Visible eSIM back on my new phone? I have a cellular connection issue on my old phone , Now that i have a new phone and i don't remember my password to my visible account.I am an existing customer.

Temi by Novice
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Trade in estimates

I have a iPhone with 1 hairline cracked camera lens, it doesn't affect camera or the pictures, thats how small the crack is, with no other damages what so ever, which one of boxes of option would Visible say I need to check mark for trade in value es...

Mario by Novice
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Affirm option no showing for payment

I was approved for purchase up to $4500.00 from Affirm to be used at Visible. Every time I order the phone, and go to the "What is Your Preferred Method of Payment" page I only see options for Credit Card, PayPal, Venmo nothing showing for Affirm. I ...

kelm64 by Novice
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International Calls

Hello,When I call a country not included in my plan, will I be connected and charged or will I simply not be connected?Also, if I go over the allotted 500 minutes, will I be charged or just blocked from calling until the next billing cycle?I looked a...

Anonymous by Not applicable
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