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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Verizon account number

What can I do if my Verizon account number will not be accepted. Does this mean that I need to find a different carrier? I do not want to get a new phone number.

Imei #

I just received my new phone and I am trying to activate it in the mobil app and it's saying my imei # is unavailable. I am already frustrated with this process and I need a phone. Please help as I have already been charged for service that I can't u...

Credit Card Processing

I've been trying to purchase a phone since 12/23. I'm able to submit an order & get instant message that it's successful but do not receive confirmation email, nor is an order showing in my account. I'm charged on my credit card & have spoken to them...

Mjguild by Novice II
  • 0 replies
  • 0 kudos

Can't re-activate service

I skipped one month of service because I was traveling for six weeks. But now whenever I click "Click here to restart" I get the error message "Looks like there’s been an error. Please contact our Care team so we can get you the assistance you need."...

waalsh by Novice
  • 1 replies
  • 0 kudos


Today I spent five hours troubleshooting my Apple Watch once I completed porting my number over to visible. Everything was working perfectly with the temporary visible number Apple Watch cellular functions as it should with that temporary number. Onc...

Bronson by Novice II
  • 4 replies
  • 1 kudos