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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Can't re-activate service

I skipped one month of service because I was traveling for six weeks. But now whenever I click "Click here to restart" I get the error message "Looks like there’s been an error. Please contact our Care team so we can get you the assistance you need."...

waalsh by Novice
  • 176 Views
  • 1 replies
  • 0 kudos

Apple Watch NIGHTMARE

Today I spent five hours troubleshooting my Apple Watch once I completed porting my number over to visible. Everything was working perfectly with the temporary visible number Apple Watch cellular functions as it should with that temporary number. Onc...

Bronson by Novice II
  • 240 Views
  • 4 replies
  • 1 kudos

Payment

I get my check in the morning but my service will be disconnected at midnight. Can I have them extended a couple of hours until my check hits. Usually by 7am central time. Thank you,Martha

how many months for a refund?

I ordered an iphone 13 mini with the $300 gift card promo back in nov I never received it, fedex returned it back to visible. the tracking number clearly shows this. I have not received a replacement from visible nor a refund. It has been over a mont...

mmathew by Novice
  • 147 Views
  • 2 replies
  • 1 kudos

Second Phone Number

I need a second/different phone number for work. I am okay using 1 phone but can I have a different number that rolls over to the phone somehow? TIA

LePug by Novice
  • 111 Views
  • 1 replies
  • 0 kudos