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Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

account permanently locked and live chat is a robot

I keep getting this same response from the live chat, no matter what my question.My records show that your account is permanently on hold. At this time, I can't move forward with your request. I cannot activate or port or anything. Is there any way t...

switch from party pay to $30 plan

I currently have party pay. I would like to upgrade. The app says my phone is not compatible. But the website robot chat says it is compatible.How do I switch over?

Verification on whether I have an account

Last weekend I tried to sign up for Visible and purchase a phone. I received several emails verifying then saying my payment was declined. The last one said it is was verified but have not heard anything else since then. How can I find out whether ev...

Don't know if I have an account

Last weekend I tried to sign up for Visible and purchase a phone. I received several emails verifying then saying my payment was declined. The last one said it is was verified but have not heard anything else since then. How can I find out whether ev...

No service in Canada

I have the Visible+ plan and traveled to Canada for work but had no phone or data service when I was there. When I was in the Vancouver, BC airport changing to my connecting flight, I got a message saying "Welcome to Canada" and that it was updating ...

jjluiz by Novice
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