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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Phone Number Transfer, Old Plan Cancellation

I thought I read that when you move your phone number over, Visible will cancel your old plan but it looks like I now have two active plans on my iPhone 12 mini. Also, I can't send messages to anyone not on an iPhone

Resolved! new service: can't receive calls

I (attempted to) switch form Verizon to Visible today--been a terrible experience: incredibly quick to take my money and port the number but then impossible to reach customer service (hours and hours in queue, them timed out if you step away/let your...

ricos by Novice II
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Can't restart service

When I click on the link to restart service I get an error.Attention:Your service was cancelled on 09/28/2022. Want to come back?Click here to restart your service. So I click on this and I get: Looks like there’s been an error. Please contact our Ca...