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Forum Posts

Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Resolved! Visible gives my phone order a confirmation, disappears the order

Hi, I got an email indicating 'phone upgrade required' and that I would lose service unless I upgrade. Gave me a nice promo and $25/mo to update my plan. I picked a 5G phone (motorola one 5g uw ace), selected the plan I wanted and applied the promo c...

mpilon by Novice II
  • 18091 Views
  • 23 replies
  • 0 kudos

visible lies and service that doesn't actually work

Thanks for nothing, Visible. Your "customer service" reps have repeatedly lied. You charge customers for a service that doesn't work. Shame on you.I realize this post will do absolutely nothing (non existent complaint resolution within Visible). Foll...

No network connection

After upgrading to new $30 pm plan, phone off network. Does not send or receive anything. Talked to Help center 5 times - were unable to solve problem and every session timed out. I cannot access my account or the Visible app on phone. Please help.

Adriaan by Novice
  • 2738 Views
  • 3 replies
  • 1 kudos