Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

What to do first?

my chat box disappeared. I was #43. My new phone from Visible is here and charged up. Emailed directions said to install visible app. Which phone? Old phone or new phone before the new sim is installed. I also want to port my number.

U-234 by Novice
  • 1568 Views
  • 1 replies
  • 0 kudos

No redemption promo code emailed...

Hello! I have inquired via Visible chat various times and gotten no helpful response. I need my redemption promo code for the $200 gift card. I should have gotten one by email back in January, after my 3rd bill paid, but I did not. Help!

Magpie by Novice
  • 1803 Views
  • 1 replies
  • 0 kudos

Calling in Italy - support for eSim

Does Visible support international calling in Italy? I will be travelling in September, but would like to switch to Visible now.I don't want a big hassle in September to make this work.

No service still...

Anyone else still have no service? Been days for me... Any ideas or updates?????

Anonymous by Not applicable
  • 1802 Views
  • 1 replies
  • 0 kudos

Text issue resolution

It took me about 45 minutes to get through on chat. They were able to fix the testing issue in a few minutes by completing a Sim Reprovision. It sounds like it has to be done on their end so you have no choice but to chat. I have esim. Sadly I did no...

kric by Novice
  • 4089 Views
  • 2 replies
  • 1 kudos