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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

i phone settings

I've run into a couple of phone glitches since switching to Visible and I'm not sure if they are related to my recent switch or not. Just tried to Facetime on my i phone with my son (who also has an iphone). Apparently when he called, it would not re...

kdeb by Novice II
  • 202 Views
  • 0 replies
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consistently inconsistent vm notification

Voicemail on my first Moto G power on Visible worked flawlessly. Last year I had to upgrade my phone so I got a Moto G Power 2022. Voice mail has been consistently inconsistent with vm msg notification sometimes taking hours to days to show up on my ...

susank by Novice
  • 432 Views
  • 2 replies
  • 0 kudos

Endless Loops

What attracted us was the potential to save significantly with Visible over its owner Verizon for two lines. The difficulties in switching were profound from obtaining a new PIN to being trapped in loops between Visible and Verizon attempting to nego...

803 message error

I received my new phone, and SIM card yesterday. I am unable to send texts or make calls. I get a 803 message error. Some people have had success doing a reprovision on their SIM cards. Please advise Russ

Fewelrd by Novice
  • 159 Views
  • 0 replies
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Can't Log into App

I signed up for new Visible phone plan and bought a new Iphone 15 XSMax. I was sent a defective phone. I tried to get support and spent an hour with someone on chat who was not able to get my problem solved. Regretfully, I had to return the phone. No...

cjr1173 by Novice
  • 290 Views
  • 1 replies
  • 0 kudos