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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our Help Center...

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Need Help? Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

VisibleMgr by Intermediate II
  • 7 replies
  • 10 kudos

change of phone

Hello yesterday i got my new Iphone 14 Pro, has been imposible to put it visible network working, I gave up my old phone...Who to do it...I am thinking to leave visible

Nor able to get hold of customer service rep

I am an existing customer of Visible. It is very difficult to get hold of the rep regarding Billing & Network Issues. I have tried to get connected with them on my phone Visible app, Website, SMS Texting and Facebook Messenger. No response on SMS Mes...

Lost phone - activating new phone

I lost my phone and just ordered a new iPhone. I don’t see any directions on the FAQ as to how to set up my new phone.Can I just download the visible app, esim and activate?I have tried reaching customer service via chat multiple times and haven’t go...

Resolved! eSIM Activation is a NIGHTMARE

I am so frustrated with the whole eSIM thing that Apple has done. I had an iPhone 12 with a physical SIM card from Visible. I just got an iPhone 14 Pro yesterday which only has eSIM. So I tried activating it on the app, and then the request got "stuc...