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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Calling and Texts stopped working

iPhone 13 ProVisible service since November 2021As of this morning my texting, phone and access to my account aren’t working.Chatbot doesn't understand my problem, it's been useless. Situation:When I try to send a text message other than through iMes...

elljay by Novice II
  • 1306 Views
  • 5 replies
  • 2 kudos

unable to access acount

Purchased replacement iphone. Can't access account because a verification code is sent through SMS to the inactivated phone number. The replacement iphone also needs a SIM card. I checked and there is no option for eSIM and no wifi calling available....

LG by Novice
  • 359 Views
  • 2 replies
  • 0 kudos

Invalid bring a friend code

I am a new customer. The bring a friend promo code says it is not valid or expired? I tried getting help and after 3 hours. Issue not fixed and no response from Visible?

Pdiddy by Novice
  • 138 Views
  • 0 replies
  • 0 kudos