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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

No BYOD Bonus in June 2022?!

Has anyone had issues getting a BYOD promo from signing up in June? I brought over 4 lines of my family and I and we have made like 5 months of payments but never received any credit for the BYOD promotion. I chatted with support but they were not mu...

mikec7 by Novice
  • 5 replies
  • 0 kudos

Trade In

Where do I find the shipping label and instructions to mail back a phone that I am trading in

Rjdarst by Novice
  • 2 replies
  • 0 kudos

No option to Turn 5g on or off???

There used to be (as in before I activated this morning) a setting in SIMs for a "Prefeed Network" where you could turn 5g on or off. After switching from Metro to Visible, that setting is not there now???? Am I missing something?? Pixel 7 Pro, unloc...

JoeB by Novice
  • 1 replies
  • 1 kudos

Apple Watch Outbound Caller ID Number Problem

Hello fellow Visible subscribers. I am going to share my Apple Watch Outbound Caller ID saga with this forum in the hopes it might save someone else from enduring the lengthy and frustrating resolution process that I have. My Apple watch has transmit...