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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Account not working

I’m unable to log into my account via the website nor on that app. For the website a message pops up saying “Something went wrongPlease check out the Help Center or chat withCare for assistance.” Then for the app it just stays stuck on visible logo w...

Port-in Promotions

I have ported my number from Lyca Mobile which is an MVNO of T-mobile will I be eligible for port-in promotions.

rashid by Novice
  • 1 replies
  • 0 kudos

Waiting on service.

I have received the phone but still waiting on the service. I bought the standard service on 12/8/2022 and received the phone on 12/9/2022 and have not been able to activate it. The app states that it is waiting on the service to be prepared. Does an...

activation not working

terrible company - they cannot activate my new phone but can cancel my service with verizon - so now I am stuck -- no phone for almost a day now. asked for supervisor and was told one would call within 3 hours that was 4.5 hours ago - nothing nada- w...

asteer by Novice
  • 0 replies
  • 0 kudos

Porting Number to Visible: Visible Won't Accept Address

Began process to port number from Vonage (VoIP service that Visible recognizes as "land-line").Specified my mailing address, that is a P.O. box, and Visible advised they would not accept P.O. box (irrespective of the fact that Vonage knows me by my P...

IlDavo by Novice II
  • 3 replies
  • 1 kudos