Need help?
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg


Able to send text but unable to receive.Started with all of a sudden my cell data went off and showed SOS. Came back by itself.Now unable to receive text. Spent hours with "tech support" and nothing. Many of the troubleshoot seemed to be stalling tac...

Swapping Phones with Spouse

I have an Apple 13 Pro Max with physical sim card, and my husband recently purchased an Apple 14 with eSim which he's not happy with. He likes the size of mine and I like his so we would like to swap phones... are we able to do that and if so, how wo...

Help, I cannot get my phone to work.

I tried to add my wife's phone and I thought I had to use my info but i selected continue with my IMEI. I know I screwed up but how do I fix this? I cannot make calls or receive calls.