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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Why is my phone not compatible?

I've been with Visible for about two and a half years now, and service has worked great. But now I keep getting messages stating I have to upgrade to the new network, and my phone's not compatible. It's the same Moto G Power I brought over to Visible...

Johnetx by Novice II
  • 1 replies
  • 0 kudos

Ordering another upgrade sim chip

I’m trying to complete the upgrade on my phone, unfortunately the first chip I ordered never got delivered to me. How do I order another chip?

Madi by Novice
  • 2 replies
  • 0 kudos

Outages in Ocala, FL

The cell service dropped to less than a bar in my home. Happened yesterday (March 22, 2023) and is still happening. Outside this neighborhood, the signal increases. My wife's phone (TracFone) also uses Verizon and is having the same issue. Just shows...

Upgrade Problems - I want to scream right now

Visible has told me that they've retired my plan and I need to upgrade to the new network and pay the same price. I am trying to do the upgrade via their website. It kept trying to push me into a more expensive plan with features that I don't need. I...

elljay by Novice
  • 2 replies
  • 0 kudos