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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Refund please

I’m not a customer of yours but I was charged a fee from you guys why is that It was for $7.98

Change payment due date.

I want to change the payment due date for one of my Visible lines. Visible Customer Service wasn't able to help. How can I change the payment due date?

JMT by Novice II
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No internet connection

I have an iPhone 12 running iOS 16.0.2. I have been a T-Mobile customer but wanted to give Visible a try. I signed up for the trial program and had the Visible account placed on an eSIM on my phone along with my physical T-Mobile SIM. Everything seem...