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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible Care I better hear from you by 9/27/2023

On 9/22 I had a 6 hour LOS due to storms, started at 8 ended at just before 2. My phone didnt reconnect even after reboot, virtual assistant reprovisioned sim causing a sim provisioning issue promised a resolution in 2 hours at 1613 service wasnt res...

How do I buy a SIM card?

Using the IMEI number will report the phone is locked or incompatible, which is incorrect. I've run into this with other carriers and a SIM card works. But visible no longer seems to offer the option of buying a new SIM card. I refuse to buy a new ph...

Golgotha by Novice II
  • 1581 Views
  • 6 replies
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Shipping / Billing address issue

I am trying to buy a phone for my daughter. I live in rural CO and we do not get home mail delivery... like it's not even an option for us. So we use a PO Box for all US mail. That said, Fedex and UPS reliably deliver to our home. I am trying to figu...

Phone Compatibility

I used "Chat Help" to determine if my Verizon Compatible Phone is compatible with Visible ... it says my Phone Model and IMEI are compatible ... the phone will work ... and will be an excellent fit for Visible .Then ... when I go to choose and purcha...

fjl1 by Novice
  • 553 Views
  • 1 replies
  • 0 kudos